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About iport portal software applications and complete portal solutions.
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iport4business
T: (+1) 281 360 0525 (USA)
T: (+44)(0)141 771 7242 (UK)
E: info@iport4business.com
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 Executive Dashboards
 Case Study: Prosys Business Solutions
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Business
Business IT solutions provider
Company Profile
Prosys work with organizations as their strategic business IT partner and specialize in making IT solutions work for and around the way organizations want to work, creating an intuitive and supportive IT environment.
They are effectively an outsourced IT department for many of their smaller clients while larger customers draw on their specialist services.
In total, Prosys has successfully implemented over 500 business solutions throughout the UK, Europe & North America.
The Solution
Prosys’ main business is in service; their flagship service being the Help Desk. Their iport Portal drives all of their internal processes and impacts every part of their business.
Prosys’ iport Portal based support system allows staff to answer calls from customers, manage projects & pursue sales opportunities online. The system is connected to a finance application ( Great Plains ), which accurately tracks the cost of each service contract and project through the iport interface.
At Prosys they are continually looking at ways in which they can improve this service and enjoy extremely high customer satisfaction levels. Because everything is audited, they are able to measure every call, every response and every fix. This allows Prosys to offer their customers a more modern & dynamic support service.
The Benefits
Prosys measure everything from start to finish: every call, every response, every fix and every referral and everything is audited. Currently, they are responding on time to customer support issues a staggering 98% of the time.
Prosys have driven down costs in support by 40% and increased productivity by 30%. Furthermore, 77% of their customer’s confirm that the service has improved. The number of problems solved in the first call rose from 47% to 59%.
By streamlining their working practices and improving processes and procedures, Prosys saved over 50 man hours per person in their service function last year. Telephone calls were down by 30% because customers preferred to log service calls over the web. Prosys also gained an extra man day per week of chargeable time for engineers and project managers by making all admin tasks and timesheets automatic.
At Prosys, accuracy soared along with morale. Internal communications improved, productivity rose and profitability increased as a result.
Want to know more?
For further information regarding iport Portal software or iportinstant please contact:
sales@iport4business.com
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